Data Privacy &
Protection Policy
Effective Date: 06/06/2025
Talkova is committed to protecting the privacy of individuals and businesses that use our website and voice automation services. This Privacy Policy explains how we collect, use, store, and share information in the course of delivering our B2B solutions.
1. Information We Collect
We collect information that helps us operate effectively and deliver high-quality service, including:
- Business Contact Information: Name, work email address, phone number, company name, job title.
- Account and Usage Data: Information related to your use of our platform, such as login history, interaction with features, and support queries.
- Call Metadata: Time and duration of calls, phone numbers involved, routing information, and usage patterns. We do not access or store call recordings unless explicitly authorized for diagnostic or optimization purposes.
Technical Data: IP address, browser type, device details, and cookie identifiers collected when visiting our website.
2. How We Use This Information
We use collected data to:
- Deliver and support Talkova’s voice automation services
- Configure and customize your AI agent and account settings
- Communicate with you regarding updates, system alerts, and service improvements
- Provide customer support and respond to requests
- Analyze usage trends to improve performance and reliability
- Fulfill legal or regulatory obligations
We do not sell or rent your personal or business data.
3. Cookies and Tracking
Our website uses cookies and tracking tools to:
- Monitor website performance
- Enhance user experience
- Understand visitor behavior for analytics and marketing
You can manage cookie preferences in your browser settings.
4. Sharing Your Information
We may share your information under these conditions:
- With service providers: Trusted vendors (e.g. cloud hosting, CRM, analytics) who help us operate the Talkova platform. These parties are contractually bound to protect your data.
- For legal compliance: Where required by law, regulation, subpoena, or court order.
With your consent: If you explicitly authorize us to do so.
5. Data Security
We implement safeguards to protect your information, including encryption, access controls, and secure infrastructure. While we take reasonable measures to protect your data, no system can guarantee complete security.
6. Data Retention
We retain your information only as long as necessary to:
- Deliver services and maintain business relationships
- Comply with contractual or legal requirements
- Improve system performance and reliability
Data is securely deleted or anonymized when no longer needed.
7. Your Rights and Choices
As a business user, you or your organization may:
- Request access to your data
- Correct or update inaccurate information
- Request deletion of certain data (subject to legal requirements)
- Opt out of marketing communications at any time
8. U.S. State Privacy Laws
If your business is located in California, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us at support@talkova.ai to exercise your rights or request more details.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. Updates will be posted on our website with the revised effective date.
10. Contact Us
For questions, data requests, or concerns related to this Privacy Policy:
Talkova Inc.
Email: support@talkova.ai